Brisbane's Local Master Plumbers

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Why Us?…

  • Fully licensed & insured.
  • Family owned and operated for over 17 years.
  • Friendly attentive, clean and tidy tradesman.
  • Fully stocked service vehicles and latest technology sewer jett.
  • 12 month guarantee on workmanship.

Who we areACPlumbing

AC Plumbing is a family owned locally run business. Established by George Stevens in 1996, it maintained its reputation as a highly professional maintenance plumbing company specializing in hot water, blocked drains and gas fitting. located in Cashmere, servicing Brisbane`s North side.

 

Now owned and operated by George`s son, Corey Stevens, AC Plumbing has a fleet of 4 mobile work vehicles. Fully stocked with the latest technology and inventory, operating 24 hours a day, 365 days a year, to provide an emergency response service to our community.

 

AC Plumbing holds customer service, satisfaction and superior workmanship at the forefront of our business. We understand without our loyal repeat customer base, which includes domestic, commercial, real estate, strata, government and corporate companies we would not be who we are today. We are always striving to deliver each and every customer the highest level of service.
We specialize in a full range of plumbing services that include 24 hour 7 day emergency response, blocked drains, gas fitting, hot water service and replacement, rainwater tanks, gas appliance repairs and replacement and other home maintenance plumbing services. We are passionate about being on time, attentive, well groomed, friendly, clean and tidy, skilled tradesman.

 

Our Superior service, on going training and guaranteed work quality is what sets us apart from other plumbing company`s. We will always endeavor to arrive on time, every time… From the first phone call you make to our friendly receptionist to the arrival of our attentive tradesman we guarantee you will witness our passion for the trade through our fully trained professional and friendly employee`s who are not only valued members of our business but valued members of the local community.

 

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Privacy Policy

AC Plumbing Qld is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.acplumbing.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

AC Plumbing Qld will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

 

AC Plumbing Qld

59 Cashmere Ln, Cashmere, Qld 4500

admin@acplumbing.com.au

1300 16 16 15

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